About us

Mission Statement

“We aspire to provide our clients with the very best service possible, through our unique and personal one to one Stone Service Model. We pride ourselves on being a leading light in our industry for quality, personal service and exceeding expectations. We will strive for integrity, honesty and transparency with a fresh and enthusiastic approach. It is our inspirational dream to be revered as the icon in our industry for exceptional customer service”.

* All clients assigned a Personal Manager

* Expert One to One service

* All viewings accompanied

* 24 Hour feedback after all viewings

* Regular fortnightly vendor reporting

* Marketing on; Findaproperty, Primelocation, Zoopla, and Rightmove among others

* Excellent support with HIP’s, Conveyance and Mortgages

* Advanced sales strategies & professionalism above all

* Carbon Neutral certified Company

What we believe

As a Stone client, you will only have to deal with one person – your personally assigned manager – who will always be available to assist and guide you through every step and who is responsible for delivering the service and result you want.

A glimpse of what we do

“Your most unhappy customers are your greatest source of learning.” Bill Gates

We truly embody the spirit of service, by providing all our clients with their own designated personal manager. We always go that extra mile; we always put forth the effort and work professionally, to get the result our clients want. We strive to give an experience which makes an ever lasting impression.

How does it work?

Have you ever dealt with a company or business where you were passed from person to person, where no one took responsibility or was able to give you the answers you wanted? Frustrating isn’t it?

Not when you sell or let a house through Stone. We put your dreams and plans into action.

Every Stone client is assigned their own personal manager. Our managers provide a one to one service from start to finish, resulting in exceptional customer service.

Your personal manager will have excellent local knowledge and industry experience. All our managers are professionals, who have been individually selected for their unique personality and approach; they have been highly trained to be able to offer you a complete service.

It is our experience that the person best placed to sell your property, is the person who knows the most about it. This is the person who valued the property, who you have met, approved and instructed. This is what sets us apart from anyone else. As a Stone client, your manager will receive all of the buyer leads and conduct the viewings; no other agent can or does, offer this uniquely superior service.

Firstly your manger will value your property; they will then advise you on all aspects of your property and any requirements specific to the sale or letting of your property and onward move. Once you have given your manager your instructions, they will work with professional photographers and floor plan specialist to produce your marketing details; taking extra care to assure they are the very best. Your manager can also arrange your HIP and assist you in your conveyance and mortgage decisions, should you require.

As soon as marketing begins, your manager will receive every enquiry for your property and personally conduct the viewings. This ensures your property is shown by a professional who truly knows it, which gives your property the very best chance of selling for the highest price; all with a complete and attentive service. Every viewing is accompanied and we give feedback within 24 hours. Our vendor’s receive a fortnightly report, detailing our efforts and providing all the information our clients need to understand how the market is receiving their property.

Your personal manager will negotiate for you to achieve the very best price. When a successful sale is agreed, your manager will continue to work closely with your solicitor and see the sale through to a successful exchange and completion of contracts.

Most importantly of all for our clients, by having their own personal manager it allows our clients the time to get to know their partner and build a relationship of trust, so they can be sure they are getting the best advice to protect and care for their interest. After all, would you like to speak with someone you have never met or indeed know, when being advised on whether to take an offer or not?

Neither would we – So why would you use another agent?

If you’re thinking of selling or letting your property, we would be delighted to hear from you.

Please call our client care number 020 8941 6780 or e-mail info@stone-residential.co.uk and you will be directed to the right office and person best suited to manage your needs.*

“At Stone, personal service is everything”